Legal
Refund & Returns
Our 30-day money-back promise for ToniFlex — how returns and refunds work.
Last updated: 3 August 2026
If you are not in love with your ToniFlex pair, you may request a full refund within 30 days of delivery, no questions asked — matching the promise shown on our product page.
The 30-day window starts on the delivery date recorded by the courier (or the date you confirm receipt, if earlier).
Email admin@tonyatwins.com or message Instagram @tonya_twins with your order name/email, order date, and reason (optional).
We will reply with return instructions and the address to send the item back to.
Please return the product in a resellable condition, with original packaging where practical. Light try-on is fine; heavy training wear, damage, or missing parts may affect eligibility.
Unless we sent the wrong size or a defective item, return shipping to us is your responsibility.
After we receive and check the return, we refund the product price via the original payment method where possible.
Original outbound shipping may be non-refundable unless the return is due to our error or a defect. Refunds typically appear within several business days after we process them, depending on your bank or Billplz.
Need a different size? Contact us. We can often help with an exchange or a refund so you can reorder the right size, subject to stock.
We may decline refunds for items returned after 30 days, items not purchased from tonyatwins.com, or items damaged beyond fair try-on due to misuse.
If a shipment arrives damaged or wrong, contact us within 7 days of delivery with photos so we can put it right quickly.
Refunds & returns: admin@tonyatwins.com or Instagram @tonya_twins. We aim to respond within 1–2 business days.