Returns and Exchanges Policy

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This Returns and Exchange Policy applies to Tonya Twins' website and outlines our approach to handling returns and exchanges. We are dedicated to ensuring customer satisfaction and offer a straightforward process for exchanging products

Customers have 14 days from purchase to initiate a return.

Items must be in their original packaging, unused, and with tags attached.

Customers must inform the seller where the product was purchased. For online purchases, contact us through our website.

We exclusively offer product exchanges, not refunds. The replacement item will be sent upon receiving the returned item.

Customers are responsible for return shipping costs. Tonya Twins covers shipping for the exchanged item.

If an item is damaged, the exchange policy applies. For incorrect items, Tonya Twins will cover all shipping costs.

Exchanges are processed within 1-2 working days after receiving the returned item.